Merchandise Returns

Joy’s Exclusives Merchandise Returns

We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your timely return of unwashed, eligible items or defective merchandise. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. Used merchandise cannot be returned unless defective. A pickup and/or restock fee may apply. If you have any questions or need assistance in returning any items, call 1.877.835.6012. Personalized and mongrammed orders cannot be cancelled or returned.


Returns and Exchanges

On the back of the packing slip enclosed with your order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment). Please be sure to enclose the return section of the packing slip with your item(s). Please ship the item prepaid and insured to:711 South Illinois St, Belleville, IL 62220. For a replacement shipping label, please call 1-877.835.6012..

Gifts

When returning a gift, a JoyTribout Interiors credit memo will be issued to the gift recipient for the amount of the returned merchandise. The credit memo number can be used for purchases from Joy's Exclusives online store and Joy Tribout Interior Design, Inc. In compliance with Federal law, for gifts valued at more than $2,000.00, the recipient will receive a check rather than a credit memo. Simply fill out the packing slip, reason for return. Please allow 10-14 days for the processing of your return.

Returns & Exchanges Last Updated December 7, 2015

Order Cancellation

You may be able to cancel any Joy's Exclusives order as long as the order status is "in process." If order status is "shipped," it cannot be cancelled. A pickup and/or restock fee may apply. Personalized and monogrammed orders cannot be cancelled or returned.

Please call toll-free 1.877.835.6012 to determine order status; to cancel it, please have your order number ready. Thank you for your business.